Customer succes plan

Making lifts smarter with new technology

There are considerable and appealing benefits to working with IoT in lift maintenance. Knowing exactly when a lift requires maintenance saves valuable time. These time savings translate into improved efficiency or a stronger competitive position, and into more uptime and a lower environmental impact. Annual maintenance performed by default in accordance with contractual agreements is often pointless. Service contracts without warranties and lack of insight are often outdated. However, all of the advantages will only be realised upon successful implementation. Liftinsight supports this implementation.

Implementation: DIY or together with us?

Of course, you are free to carry out the implementation yourself if you like. However, our experience shows that our customers generally prefer a cooperative approach.
• First of all, IoT is not just about placing some sensors and starting to use software. It is an entirely new way of approaching your existing lift business.
• This new approach requires support throughout the entire organisation; if it’s merely a hobby for a few people, it will be doomed to failure.
• It also needs support from outside the organisation – from suppliers and stakeholders.

The implementation process starts with the kick-off!

We always start with a kick-off which we call the Value Engineering session. This is a carefully thought-out methodology for running through your entire lift maintenance process together and calculating which components in the value chain can be improved with the new sensor technology. Since we can make better predictions, we can make better choices. We call this Predictive Maintenance, and we provide multiple scenarios so you can determine which bandwidth will best benefit your company. This also allows you to make better decisions with regard to follow-up and any investments to be made.

Step by step: the 7-step plan

The kick-off session is followed by the implementation process. We have divided this into a number of steps that all require time. Some can be started simultaneously. The 7-step plan is as follows: 1. Communication plan with your employees and customers
2. Creation of a digital mindset within your organisation
3. The digitalisation of your elevator files
4. Onboarding the first sensors, and provision of instructions to the mechanics
5. Changing of contracts
6. Adapting the maintenance approach
7. Linking Liftmanager® to your own ERP/planning software/field terminals

Our practical approach is based on doing and learning

We are fans of a no-nonsense approach, and we believe in the power of simplicity. We have therefore integrated the “doing and learning” method into our way of working. In our experience, many people with a technical background have a strong need to learn in a practical environment. They can immediately see the relevance of the knowledge, and by applying it they enjoy much greater benefits from the educational effect of adapting the material for use in practice.

Positive experiences through ambassadors

Thanks to our enthusiasm and ‘make-it-happen DNA’, we’ve gained a name in the market as the ‘Liftboys from Rotterdam’. We focus our support on creating a positive experience for all user groups. Change always generates resistance. People are initially hesitant by nature when it comes to change. We take that into account and devote time and attention to this change. We like to first create ambassadors within an organisation, and recommend choosing someone who understands the value of the implementation and who has credibility within the organisation. This is often not the owner or director. In some cases, we also recommend using gamification as a means of allowing people to come to different insights in a playful way.

Customer success plan infographic

Customer success plan infographic

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